How Not to
Micromanage: Empowering Your People
When people feel overly controlled by their
manager, they tend to develop feelings of
resentment, anger, and apathy. In extreme
cases, this results in passive aggressive
behavior. In all cases it results in low morale
and low productivity. And it leads to overwork
and burnout on the part of the manager.
Micromanagement occurs because people in
management positions are often more capable
and experienced at doing the work than the
people they supervise. Their very experience
and ability leads them to micromanage, to
attempt to get their people to do the work
the way they would do it themselves. They
only option they see to doing this is to turn
people loose to do things their own way, an
option they correctly believe will lead to
chaos. By mastering the skills presented in
this lively workshop, participants will be
able to keep things under control without
controlling things.
Who should attend
This class is helpful for all people who
supervise others. It is particularly important
for those who face disgruntled or resistant
employees and those who feel overwhelmed by
their workloads.
What you'll learn
This session explores how managers can motivate
staff by giving them more authority and more
control over the work they do. Managers learn
techniques of building staff confidence and
self-reliance by empowering them while maintaining
insurance of the quality of the work. As a
consequence, the job of the supervisor is
made easier, the staff are more enthusiastic,
and the work gets done in an increasingly
effective manner.
Sample topics covered:
The negative consequences of not empowering
employees
- How poor morale leads to management overload
- Why employees sometimes engage in passive-aggressive
behavior to defend their egos
How to keep things under control without
controlling people
- Delegating by defining results
- The four levels of authority and how to
move people up the scale
How to avoid reverse delegation
How to increase management ‘leverage' by
defining work in terms of outcomes
Coaching skills to help employees grow
- Using powerful questions
- Helping people
learn from experience
Includes:
- An exclusive, four-step approach to empowerment
developed by Richard Lynch
- Opportunities to practice the skills demonstrated
in the workshop
- Free telephone assistance after the workshop
ends
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